The quality and size of the machine have nothing to do with each other. For us, regardless of the size of the machine, the quality and service are the same.
Sometimes the customer's space is limited and only a small-sized machine can be considered.
Or the customer's material size is not large, so there is no need to recommend the customer to choose a large-sized machine.
Large-sized machines are expensive and have high transportation costs. Small-sized machines will save freight.

Tungsten steel

① Spare parts are shipped by air, time: 5-7 days
② Machine parts are not prone to failure and can be used for at least 7-8 years.

In addition, the machine is divided into core accessories and optional accessories
1) Core accessories: Core accessories are not easily damaged and have a service life of at least 7-8 years.
Our machine has a 3-year warranty (except for human factors and consumables).
After sales principle: during the warranty. If any parts damage:
(1) parts cost ≤ USD500
We will send you new pars for free, and you have no need to send back old parts to us.
(2) parts cost> USD500
please send back the old one parts, we will repair or send you new part.
After the warranty period expired:
we will free to help you repair, the buyer only bear the transportation costs.
2) Optional: Felt + Blade
① Felt: Long-term use will cause wear and tear

It is recommended that you prepare 2-5 felts. If the felt is damaged in the future, you need to buy it again, and it needs to be shipped by air. Felt is heavy and the air freight cost is expensive.

② Blade: The service life of a blade is about 7-10 days (the actual service life depends on the thickness of the cutting material, the proficiency of the worker and the length of his work, etc.)
It is recommended that you prepare 100-200 blades.

The machine has two software:
①Ruida control software, supports multiple languages, supports multiple formats of files, DXF, AL, PLT, etc.

② Drawing software:
We have a free cracked version of the drawing software, if you need it, we can share it with you.
Of course, you can also use your own drawing software to draw, as long as it is converted into a format that the machine can recognize

①Ruida control system needs to be updated
②Update frequency: about 2-3 years.
③Update: Our machine enjoys a lifetime free upgrade system, we will send you the installation package online, you can update it yourself, it's very simple.
④No need to buy a license

No problem.
Many customers will directly purchase a computer for the convenience of using the machine. We can directly help customers install all the software required for the machine and set the cutting parameters.
Of course, if you have an extra computer, you can install it yourself later, and we will guide you online.

①Don't worry, we will have detailed installation and operation videos, and we will set up an after-sales service team for you. If you have any questions, you can post them directly in the group, and we will serve you 24 hours a day without time difference and language barriers.
②If the operation is improper, we support online remote assistance such as video call to help you solve the problem.
③If you need us to send engineers abroad, you need to pay attention to:
Overseas installation and training costs: customers pay for the engineer's round-trip air tickets (from China to the customer's location and back to China), the engineer's hotel expenses, food expenses and local transportation expenses. Salary 500 US dollars/day

① The machine is adsorbed in sections.
② The material is adsorbed on the entire table. Our machine will have an automatic sensing function. When the cutting head reaches the cutting area of the material, this cutting area will reach two-thirds of the adsorption force; the uncut material area will only have one-third of the adsorption force.

The machine comes standard with Ruida control software and drawing software, which are included.
① Ruida control software:
This software supports multiple languages and multiple file formats, including DXF, AL, PLT, etc.

② Drawing software:
We have a free cracked version of drawing software, which can be shared with you if you need it.
Of course, you can also use your own drawing software to draw pictures, as long as it is converted into a format that the machine can recognize.

We have cut 8mm green felt for customers before:
https://youtu.be/WCAEy2M-D6w?si=PQQUlk1aZ360Jute
If you want to cut thicker materials, you only need to change the cutter to cut.

Maximum cutting speed: 1500 mm/s, the above video is not accelerated.

https://youtu.be/WCAEy2M-D6w?si=PQQUlk1aZ360Jute(8mm green felt)

Unaccelerated video

https://youtu.be/dgcV8dfIm9M?si=SksAT9-HDdE0keqL (5mm white felt)

https://youtu.be/WCAEy2M-D6w?si=PQQUlk1aZ360Jute(8mm green felt)

①Our standard machine size is: 1625 (working area: 1600*2500mm)
②We also support customized sizes, for example:
1600*3500mm/2000*4000/2000*6000/3000*4000mm.
What size do you need? I can help you confirm with the engineer.

① The oscillating knife cutting machine has only one consumable: the blade.
② The other parts of the machine are not easily damaged.
③ The service life of the blade is about 7-10 days.
(The specific life depends on the following: such as worker proficiency, cutting material thickness, machine working hours, etc.)

We will give you 10 blades for free.
A maintenance manual is attached, please refer to:

Support:
1. Send detailed installation and operation videos.
2. Support online guidance.
3. Our machines have a 3-year warranty period (excluding labor and consumables),
① During the warranty period. If any parts are damaged:
(1) Part cost ≤ US$500
We will send you a new part for free, and you do not need to send the old part back to us.
(2) Part cost > US$500
Please send the old part back and we will repair it or send you a new part.
② After the warranty period:
We will help you repair it for free, and the buyer only needs to bear the shipping cost.
For details, please refer to our warranty card:

① The power consumption of the 1625 size machine is: 11kw.
② The machine voltage is: 380v 3 phase, 50hz.
③ There are no other special requirements.

Yes.
① After receiving your machine, we will set up an after-sales team specifically for you.
② We will send you detailed operating instructions and videos to help you use the machine online.
③ If you have any questions, you can send them directly to the group. There is no time difference, no language barrier, and timely reply 24 hours a day. We will help you until you can successfully use the machine yourself.

The whole machine is under warranty for 3 years (excluding consumables and human factors).
Please refer to our company's warranty card for details.

If the budget is sufficient, you can choose two knife holders. Most customers will choose two knife holders and then buy separate knives to install and use.
If the budget is insufficient, please choose one knife holder and then change the knives manually. This is more troublesome, but cheaper.

If you want to reduce noise, you can install a silencer cabinet, which contains sound insulation materials and motors, and you need to add an additional $400. 

The maximum cutting speed of the machine is 1500mm/s. The cutting thickness/size/daily working hours will affect the output. You can estimate it based on the cutting size/time. The output of different thicknesses is also different.

In order to save your time, you can provide material thickness/size/design drawings, etc. We will arrange cutting tests, and our engineers will help you calculate the output for your reference.

The machine can work for a long time, but in order to maintain the service life of the machine, it is recommended that the machine stop and rest for 30 minutes after working continuously for 3-4 hours before continuing to work.

Yes, no problem. Our engineers often go abroad to help customers solve after-sales problems.

You need to pay the engineer's round-trip air tickets, engineer hotel expenses, catering expenses and local transportation expenses.

In addition, pay a salary of 500 USD/day.

We mainly produce machines, not the design drawings. Your work is very common, you can buy the design drawings from the Internet and use them directly.

We have an optional device called "digitizer", which can directly identify your mold size pattern and send it back to the computer, saving your drawing time, and you can cut directly.

Which one do you prefer?

Donlim is a common motor in China; Panasonic is imported from Japan and is expensive;
Panasonic motors are more stable. Donlim motors will alarm after a few years of use, and you need to restart the machine or restart the control system to cancel the alarm and continue cutting. Panasonic motors rarely alarm after many years of use.

The machine's accessories rarely break, don't worry.
We suggest that you can buy extra consumables for the machine to ensure long-term use of the machine.

① Blade
The service life is about 7-10 days, and the actual use depends on the cutting material/thickness/worker's operating experience, etc.
In order to ensure long-term use of the machine, it is recommended to purchase an additional 100-200 blades. Delivered with the machine to save shipping costs.
② Felt
The service life is about 1 year, and the actual use depends on the cutting material/working time/worker's operating experience, etc.
It is recommended to purchase 2-3 sets of felt for backup.

The standard height is 100mm, and the actual use depends on the cutting material. If the processing material is very thick, it can be customized 1 50/200mm height.

Measure the unevenness of the table, the system will record it, and automatically adjust the knife depth when cutting to avoid cutting through the material and damaging the felt.

There are mainly two types of cameras: large CCD cameras and small CCD cameras.

Large CCD cameras are mainly for leather/printed fabrics;

Small CCD cameras are mainly for stickers, labels and other repetitive small patterns;

You can send me your actual cutting samples and I will give you suggestions.